Summary

Why Supply Chain Department

The Sales Administrator is part of the electrical forklift Supply Chain team and acts as the first point of contact for the dealers in France and Italy. Sales Administrator will work closely together with Supply Chain manager and Sales managers for Italy & France markets.

Responsibilities

Sales order support

• Receive orders from dealers via email and acknowledge email reception
• Validate order (specs, price, signature and stamp)
• Allocate order (stock, inbound, factory order)
• Provide dealers with delivery date and confirm order
• Place order to factory and coordinate with warehouse for loading/unloading
• Communicates with dealers about the pick up

Sales invoicing & reporting

• Generate invoice for Forklift and spare parts, Follow up payment collection
• Release delivery instructions to DSV as well as invoice payable registration in weekly basis
• Maintain order data base
• Generate weekly sales report and weekly invoicing report;
• Run and maintain records on Demo program

Spare parts support

• Follow up on parts request not available on stock
• Generate shipping orders for parts in the office
• Maintain control of the parts of the market, including invoices and payments

Warehouse & stock optimization

• Coordinate with warehouse for inbound/outbound shipments
• Participant the stock count
• Follow up on shipments for the dealers and inform them accordingly

About the perfect candidate

• Excellent English, Italian & French language skills
• 1-3 years of relevant work experience in administrative, logistics or customer service field
• Bachelor’s degree in Business, Logistics or technical studies preferred
• Customer focused with excellent communication skills
• Excellent time management and organizational skills
• Flexible and likes to work in a dynamic environment
• Computer knowledge and efficiency, including MS Office, SAP

We offer

• Performance and experience based competitive remuneration, commuting allowance
• Team building events
• Job in a fast growing company and industry which represents sustainable technology

Acquisition from recruitment agencies will not be appreciated.

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Sales/ Invoices/ SAP/ Electrical Vehicles / Automotive / Administration/ Forklift / Electrical trucks / Reporting /Italian/ French / Customer support /

Summary

The After-sales Department

The After-sales department of BYD Europe is responsible for all fleet operation, service & maintenance, technical diagnose & analysis and product improvement related topics concerning our full electric bus/taxi fleets.

This is including, but not limited to, establishing and managing service networks around Europe, providing technical support to our customers and service providers, supply chain and logistics management of spare parts, training to the customers, operators and service providers, and continuous feedback to QA, R&D teams internally for product improvement.

The main objective of the After-sales department is to build a relationship of mutual trust and knowledge with the customers, in order to ensure their continued satisfaction, which will benefit the business and future sales.

Our expectations

You recognize yourself as passionate about new electric vehicles technology and the sustainable industry, and have the ability to work in a dynamic, international and multicultural environment.

In this position, you will provide all-round after-sales support to our customers together with our service providers in the Benelux region. Maintain good relationship and reputation with customers, operators and service providers. Work with R&D, QA and production teams to improve our eBus products.

Responsibilities

Technical support

• Undertake and assist with after-sales operational issues (e.g. technical diagnosis, repairs and maintenance);
• Audit and provide feedback on technical documentation (e.g. Manuals, diagnostic diagrams etc.);
• Take lead on delivering technical solutions for highly concerned topics;
• Help the service provider to implement technical upgrades and service campaign;
• Create FMEA/D-FMEA report, help to improve the products together with R&D, QA teams.

Service team management

• Supervise the diagnostic tool, special tool and fast-mover parts at the service providers’ workshops;
• Collaborate and lead the service team from our service providers to deliver excellent service quality and capacity to our customers.

Customer relationship

• Develop and maintain the customer relationship;
• Schedule account & operational meetings with customers;
• Handling customer’s demands and complaints.

About the perfect candidate

• You have HBO or WO diploma in mechanical, electrical, automotive engineering with solid mechanical and electrical systematic knowledge.
• You speak fluent English. Speaking Chinese or Dutch will be a plus;
• You have excellent communication skills and solutions-oriented mindset;
• You are a team player, also able to solve problems independently;
• You can drive a passenger car or you are in process of getting your driving license (Category B);
• You are a doer who doesn’t mind hands-on approach;
• You have the willingness to travel on a frequent basis within the Benelux region;
• Relevant work experience with after-sales service of buses, trucks, commercial vehicles will be a plus.

We offer

• Opportunity to be a part of a solid, multi-industry and fast-growing international company;
• Space and freedom for your personal growth and career development in the sustainable industry;
• Competitive remuneration based on your performance and experience;
• Additional perks such as communication and commuting allowances;
• Team building events and employee learning opportunities.

Please note that position is open for candidates living in Europe with valid work permits or search year/orientation year resident cards. BYD Europe is a recognized sponsor and can act as your sponsor if you already are located in Europe.

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Technical service / Service engineer / After Sales / After Market / Mechanical engineering / Electrical engineering / Automotive engineering / Electrical vehicles / Benelux

Summary

Bus Technician - to conduct PDI 

Office location is in Schiedam, the Netherlands but role involves a lot of remote work on site for PDI. Traveling within Netherlands and Sweden, Norway, Spain, Germany.

About the department:

The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses. This is including, but not limited to, building up a service network in whole Europe, providing technical support to our customers and Service Providers, delivery of Spare Parts, providing training and supporting the sales activities. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty.

Pre-delivery inspection (PDI) technician will join the PDI team, the PDI team is responsible to organize PDI onsite.

Responsibilities

• Collaborate with PDI centers by supporting, instructing and training service partners to be able to conduct pre-delivery inspections independently with high attention to detail and time management;
• Able to conduct a PDI on buses in various markets, be hands-on when needed;
• Check and evaluate PDI work what is performed by PDI centers;
• Perform mechanical modifications the BYD electric busses;
• Conduct PDI quality reports, actively share findings with R&D department for future product improvement
• Establish well-organized communication between BYD China, BYD Europe, PDI centers and suppliers;
• Show initiative to improve the processes and systems.

About the perfect candidate

• Has at least 1-2 years of experience as a bus technician;
• Has affinity with electric mobility;
• Experience in PDI work;
• Experience with diagnostic equipment;
• Very good English language skills;
• Taking safety seriously for himself and others;
• Willing to travel frequently within the Netherlands and Europe
• Preferably has a bus driving license (category D) or willing to acquire it
• Have a First Bus Technician or Technical bus Specialist education;
• NEN9140 certificate (or willing to do this training);
• Is a team player who likes to work in a multicultural environment;

We offer

• Job in a fast in a growing company and industry which represents sustainable technology;
• Performance and experience-based competitive remuneration, commuting allowance, service van;
• Team building events and employee learning opportunities.

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

PDI / pre delivery inspection / electrical vehicles/ technician / mechanic / service / Training/ bus / buses

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