Summary

Why Supply Chain Department

The Spare Parts Specialist is part of the electrical forklift supply chain team and acts as the first point of contact for the Sales Administrators in Europe. As Spare Parts specialist, you will be responsible for spare parts offer in Europe and internal communication with counterparties from China.

Responsibilities

• Analyze the sales history of the spare parts and generate a smart replenishment plan to the factory in China ( right quantity, right time, right place)
• Follow up with stakeholders in China on daily delivery questions and updates
• Manage the daily parts operations from making PO in SAP and answering the dealer’s requests
• Be involved in improving the spare parts pricing strategy
• Coordinate with warehouse, courier, dealer for the inbound issues
• Be involved and contribute to improving spare parts return procedures
• Operate, maintain, and improve the parts master database for the price, new SKU`s, specifications and daily orders
• Submit spare parts invoices to finance department monthly
• Coordinate with R&D department to update and edit parts manual and adjust changes in online webshop
• Handle yearly stock check and audit for spare parts
• Administer and improve Spare Parts webshop
• Involve and contribute to spare parts improvement projects.

About the perfect candidate

• MBO+​/​HBO working and thinking level, acquired by education or work, preferrably education in supply chain & logistics field
• 3 years’ working experience in a technical support, administration or logistics environment
• Excellent English and Chinese language skills
• Strong customer service & business focus
• Problem-solving skills, especially in the supply chain, related challenges
• Systems skills: ERP, CRM, MS Office, logistics process management, project management
• Ability to work under pressure and to strict deadlines in a dynamic environment
• Strong communication and analytical skills.

We offer

• Job in a fast-developing company which embodies sustainable and forward-thinking technology
• Performance and experience based competitive remuneration, commuting allowance
• Team building events and employee learning opportunities.

Due to the high application volumes please note that only candidates who are selected to move to the next stage will be contacted by BYD within three weeks after submitting their application.

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Spare Parts/ Forklift/ SAP / Logistics / Supply Chain / inbound /

Summary

Location is flexible within Italy, remote work from home office & frequent travels within Italy apply. Preferably candidate is located in Northern Italy.

The Customer Program Manager operates on the cross lines of the Project Management and Sales teams. He/she reports to the Project Manager Europe and works closely together with the Sales Manager – Italy.

The Customer Program Manager has a thorough understanding of all stages of project management and has demonstrable experience with the execution of multiple complex projects in accordance with contractual obligations. The Customer Program Service Manager will give support to the sales team by maintaining a collaborative relationship with the customers and by giving assistance during the tender process.

Responsibilities

As Customer Program Manager your key responsibilities will be:

• Coordination of all projects in the Italian Market;
• Project reporting and contract administration;
• Setting up the project management structure and working method together with the Project Manager Europe;
• Provide support during tender process.

Daily tasks:

• Develop a trusted, collaborative partnership with the customer;
• Coordinate all projects in the region and ensure information flow to all internal stakeholders;
• Keep updated on status and KPI’s of the projects and issue reports;
• Identify risks and problems of the projects and communicate with sales and project management;
• Assist in managing customer expectations;
• Assist in managing contractual obligations, performance levels and service levels;
• Support the program manager in controlling and ensuring final customer acceptance;
• Assist the tender team in drafting and submitting bids for tenders in Germany.

About the perfect candidate

• 5+ years of experience in a Project Management or similar roles with proven successful records of managing multiple projects/customers of varying sizes in parallel;
• Solid knowledge of the automotive, preferably the E-Bus market;
• Strong and effective written, verbal and interpersonal communication skills in English and Italian;
• Proactive and collaborative approach to problem solving;
• Bachelor’s degree in electrical, mechanical or automotive engineering;
• Demonstrated experience in working with an international team;
• Must be team-oriented, possess a positive attitude and work well with others.

Nice to have skills, qualifications and experience

• Relevant experience in similar B2B sectors;
• Other European language skills;
• Experience with High Tech Start-up / Electric Vehicles / Alternative Energy / Batteries.

We offer

We offer:

• Job in a fast-developing company which embodies sustainable and forward-thinking technology;
• Performance and experience based competitive remuneration, sales commission based on KPI`s
• Team building events and employee learning opportunities.

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Project management / EV / Electrical vehicles / engineering/ Italian / Italy / Remote / Mechanical engineering / electrical engineering / automotive engineering /

Summary

About the role

The Sales Administrator is part of the electrical forklift Supply chain team and acts as the first point of contact for the dealers in the UK and the Netherlands. Sales Administrator will work closely together with the Supply Chain Manager and Sales managers for UK.

Responsibilities

Sales order support

• Receive orders from dealers via email and acknowledge email reception
• Validate order (specs, price, signature and stamp)
• Allocate order (stock, inbound, factory order)
• Provide dealers with delivery date and confirm order
• Communicates with dealers about the pick up
• Help with the requests from the dealers / country manager and follow up until the request is solved.

Sales invoicing & reporting

• Generate invoice for Forklift and spare parts, Follow up payment collection
• Release delivery instructions to DSV as well as invoice payable registration in weekly basis
• Maintain order data base
• Generate weekly sales report and weekly invoicing report;
• Run and maintain records on Demo program
• Collecting information of the invoices of the Forklift and Truck department and coordinate with finance the payment.

Spare parts support

• Follow up on parts request not available on stock or questions regarding specific parts or problems regarding the parts received.
• Generate shipping orders for parts in the office
• Maintain control of the parts of the market, including invoices and payments

Logistics

• Coordinate with warehouse for outbound shipments
• Participant the stock count
• Follow up on shipments for the dealers and inform them accordingly
• Coordinate transport of demo units or special parts.

About the perfect candidate

• Proficient English & Dutch language skills
• 1-3 years of relevant work experience in administrative, logistics or customer service field
• Education in Business, Logistics or technical studies preferred
• Customer focused with excellent communication skills
• Excellent time management and organizational skills
• Flexible and likes to work in a dynamic environment
• Computer knowledge and efficiency, including MS Office, SAP

We offer

We offer:

• Performance and experience based competitive remuneration, commuting allowance
• Team building events
• Job in a fast growing company and industry which represents sustainable technology

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Sales/ Invoices/ SAP/ Electrical Vehicles / Automotive / Administration/ Forklift / Electrical trucks / Reporting /Italian/ French / Customer support /

Summary

Office location is in Schiedam, the Netherlands but role involves a lot of remote work on site for PDI.

About the department:

The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses. This is including, but not limited to, building up a service network in whole Europe, providing technical support to our customers and Service Providers, delivery of Spare Parts, providing training and supporting the sales activities. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty.

Responsibilities

• Able to conduct a PDI on BYD electrical buses in various markets, be hands-on when needed;
• Collaborate with PDI centers by supporting, instructing and training service partners to be able to conduct pre-delivery inspections independently with high attention to detail and time management;
• Check and evaluate PDI work what is performed by PDI centers;
• Perform mechanical and electrical modifications on the BYD electric busses;
• Conduct PDI quality reports, actively share findings with R&D department for future product improvement
• Establish well-organized communication between BYD China, BYD Europe, PDI centers and suppliers;
• Show initiative to improve the processes and systems.

About the perfect candidate

• Has at least 1-2 years experience as bus technician;
• Has affinity with electric mobility;
• Experience in PDI work;
• Experience with diagnostic equipment;
• Has passenger car drivers licence;
• Taking safety seriously for himself and others;
• Willing to travel frequently within the Netherlands;
• Is a team player;
• Likes to work in a multicultural environment;
• Has no nine-to-five mentality.

• Good Dutch & English language skills; German language skills will be an advantage;

The ideal candidate:

• Preferably has a bus driving license (category D);
• Have a First Bus Technician or Technical bus Specialist, degree;
• NEN9140 certificate (or willing to do this training).

We offer

We offer

• Job in a fast in a growing company and industry which represents sustainable technology;
• Performance and experience-based competitive remuneration, commuting allowance, service van;
• Team building events and employee learning opportunities.

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

PDI / pre delivery inspection / electrical vehicles/ technician / mechanic / service / Training/ bus / buses

Summary

About position

As Technical Parts Specialist in forklift business unit you are supporting the European dealers and the Aftersales Managers in the different European countries. You will have a leading role in ensuring forklift parts availability and quality. To be successful in this crucial position you bring your experience and learning capabilities into an international operation. There are many new roads to explore and successes to be achieved.

Responsibilities

• Analyze the sales history of the spare parts and generate a smart replenishment plan to the factory in China ( right quantity, right time, right place);
• Follow up with suppliers on quality issues, change to local supplier where possible;
• Follow up with suppliers on warranty issues;
• Analyze warranty part claims / improvements
• Improve the parts master database for replacement parts, main parts, smaller parts as part of a larger part;
• Coordinate with R&D department to update and edit parts manual and adjust changes in online webshop;
• Dealer contact technical issues, parts requests and bulletins;
• Advice on improvements, pricing and local purchasing;
• Advice on “Best buy – European parts”;
• Active involvement in R&D with the factory – future spare parts planning;
• Advice on maintenance schedules – service kits – parts exchange;

• Coordinate upgrading projects between BYD A/S China and Europe;

• Advice on forecasts and ensure maximum availability of inventory;
• Define minimum order quantities;
• Develop refurbished parts handling.

About the perfect candidate

• MBO+​/​HBO working and thinking level, acquired by education or work experience;
• 4-6 years’ working experience in a technical parts sales or production environment, preferable in the forklift / warehouse trucks;
• Fluent in English and Dutch language (spoken and written), German or Chinese language skills are considered a plus;
• A strong customer service orientation & business focus;
• Problem-solving skills especially in technical nature challenges;
• Excellent user skills with MS Office, additional logistics process and project management program knowledge will be an advantage;
• Ability to work under pressure and to strict deadlines in a dynamic environment;
• Strong communication and analytical thinking skills;
• You are accurate, take initiative and ownership.

We offer

• Job in a fast-developing company which embodies sustainable and forward-thinking technology;
• Performance and experience based competitive remuneration, commuting allowance;
• Team building events and employee learning opportunities.

Due to the application volumes please note that only candidates who are selected to move to the next stage will be contacted by BYD within three weeks after submitting their application.

The position is open for candidates eligible to work in the Netherlands and located in the Netherlands.

Acquisition from recruitment agencies will not be appreciated.

About BYD

BYD is a leading, high-tech multinational company, based in Shenzhen, China. It operates in four core fields of IT, automotive, new energy, and rail transit and employs over 220,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Schiedam, Netherlands is the marketing and sales HQ of BYD Co., Ltd based in Shenzhen, China. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Spare Parts/ Forklift/ Logistics / Supply Chain / aftersales/ aftermarket/ parts support /